Fox Authentication Support

Help with signing in, your account, and session issues.

Frequently Asked Questions

I can’t sign in — what should I check?

Fox Authentication uses Google Sign-In exclusively. Make sure you’re signed into the correct Google account in your browser, and that pop-ups aren’t blocked for presegment.pages.dev (the sign-in window may be blocked by your browser’s pop-up blocker).

Why was I signed out unexpectedly?

This can happen if our system detects that your session doesn’t match your authenticated account — a built-in security measure. Simply sign in again with Google to resume.

Can I change my username after signing up?

Yes. Go to your Account page (via “Manage your preSegment account”) to update your username at any time, subject to the same formatting rules used at signup (lowercase letters, numbers, and . _ - only).

Why can’t I use certain characters in my username?

Usernames are restricted to lowercase letters, numbers, and the symbols . _ - to keep them consistent and readable across the platform. Certain words are also blocked to keep usernames appropriate.

Can I change my date of birth later?

Yes, your date of birth is editable from the Account page. Note that the 13+ minimum age requirement still applies.

How do I delete my account?

From the Account page, select “Delete account.” For security, you’ll be asked to re-authenticate with Google before the deletion is processed. This permanently removes your username, date of birth, and account from our systems.

Does logging out delete my data?

No. Logging out only ends your current session (clears your session cookie) — your account and its data remain intact. Cached site assets (like logos) also remain in your browser to keep future visits fast.

I think my account was compromised — what do I do?

Since Fox Authentication relies on your Google account, start by securing your Google account (change your Google password, review connected apps). You can also delete your preSegment account from the Account page once you’re able to sign in. For further help, contact us at presegment@gmail.com.

Still Need Help?

Email us at presegment@gmail.com and we’ll get back to you.